CONTACT + FAQ

How do your t-shirts and sweatshirts fit?

All of our garments are unisex and run true to size. For example, if you typically wear a medium in a mens/unisex garment then we recommend purchasing a medium.

How long will it take for my package to arrive?

All of our shirts and sweatshirts are made to order, so please allow up to 2 Weeks for Domestic Delivery (up to 4 Weeks for International Delivery).

How much will shipping cost me?

We offer free shipping in the United States for orders over $45. International shipping costs are calculated based on our direct postage costs.

How can I track my package?

As soon as we deliver your package to the post office, you will receive an automated e-mail from us with your USPS tracking number. If you believe your package may have been lost, please contact us at hello@unfortunateportrait.com so we may locate it for you.

Can I pick my order up instead of having it shipped to me?

Sorry, we do not offer customer pickup.

Where are you?

Los Angeles!

Our mailing address is:
Unfortunate Portrait
834 S Broadway Suite 505
Los Angeles, CA  90014

Can I exchange my order for a different size?

Yes. We will exchange your order for a different size at no additional cost to you (except your postage cost when sending your order back to us). If you’d like to exchange your order, just e-mail us at hello@unfortunateportrait.com with your order # and the item/size you want to exchange. You will pay for shipping back to us (we recommend USPS first class as the cheapest option), and we will pay for shipping back to you. Any products sent back to us without prior authorization may cause a delay in processing.

Can I return my order?

We do not accept returns or provide refunds unless you received a damaged product.

Do you offer company/group discounts?

Depending on certain factors we may be able to provide discounts for bulk orders. For additional info, please e-mail  hello@unfortunateportrait.com with details about your group order.

For any other shop questions please contact us at: hello@unfortunateportrait.com.